Gogo is a luxury client loyalty Consultant , Asia HNWI expert and Executive Coach. She specializes in scaling both leadership and luxury business growth through developing high-performing clienteling experts, curating luxury branding and memorable client experiences and establishing profitable customer loyalty programmes.
Over the last 18 years, Gogo has pioneered and established successful Customer Loyalty Programmes for International brands including DFS, Burberry, Louis Vuitton, Farfetch, Zegna that consistently deliver over hundred-million-dollar annual turnover through the top 1% of clientele. Her consultancy clients range globally from private membership clubs to fashion e-commerce and luxury shopping destinations.
With her extensive senior leadership experience in both start-ups and luxury houses, Gogo is well regarded for her ability in scaling leaders’ career growth and helping them navigate cultural and generational nuances across complicated corporate dynamics. She has built high-performing teams and helped them master the art of presentation and effective communication.
Gogo is a trained Co-Active Coach, Process Communication Trainer and a member of the International Coaching Federation.
Training Locations: On-site
Regions: APAC e.g. China mainland, Taiwan, HK, Singapore, Thailand, Korea, Japan, Australia; Europe e.g. London, Luxembourg, Milan, Paris
Languages: English, Mandarin, Cantonese
Specialization: Luxury, Retail, Hospitality, HNWI, Asia market expansion, Customer Loyalty Programme, Client Experience, Clienteling, Communication
E-mail: Contact me